To help or not to help

A Question that’s burning in my mind:
Sometimes those who are suffering say
It’s Not Helpful to hear of others
Who’ve overcome the malady.
They assume the one trying to help
Is gloating or self-promoting.
But how can one help them
If they’ve had no experience
That proves their claim? Besides,
Bending over backwards to be super
Tactful, their entire message is lost.